Who Takes Care of Your Heavy Equipment Fleet After Delivery?
Executive Summary: For some heavy equipment operations, delivery is the start of the support model, not the end of the sale. After the machines are customized and delivered, they are set up on site with the customer, a team of mechanics is put together, and a site manager is hired to maintain the equipment. From there, technicians walk the fleet every day to catch damage and confirm each machine is fit to run where it is designed to run, so the customer holds premium uptime.
What Happens After the Machines Are Delivered?
In this model, the machines are customized first, then the work continues at the customer’s site: the equipment is delivered and set up, the team works directly with the customer, a team of mechanics is assembled, and a site manager is hired specifically to maintain the equipment placed there. Bulk Equipment Corp., a brand-independent heavy equipment uptime partner serving heavy industry across the Midwest and Southeast, runs this on-site structure because what is being sold is bigger than the machine itself.
Why Does Embedded On-Site Support Matter for Uptime?
The point of putting mechanics and a site manager where the machines live is to maintain a high level of maintenance quality for that specific customer, so the customer has premium uptime. The sale is not just machines. It is uptime, and it is a high-level technician’s ability to maintain equipment, both for Bulk and for the customers running that equipment every day.
