Most incidents in heavy industry do not happen because someone is new or does not know what they are doing. They happen to experienced people who have done the same task hundreds, or even thousands, of times.
What Is Complacency?
Complacency sets in when routine quietly replaces attention.
- You have done something so many times that you stop thinking about the risk
- You skip steps because nothing has ever happened before
- You assume today will go the same as yesterday
Routine builds confidence, but it also builds blind spots.